Metis stands to be a leading provider of digital business outsourced services for Aviation and Travel industry. We provide an integrated range of outsourced services for the industry. We have a dynamic team to allow us to support clients globally.

Our business process as a service offers clients a value-driven approach to BPO, which means that we provide services well beyond lowering costs. We inject innovative, industry insights that elevate our clients’ performance.

We seek to develop long-lasting client relationships focused on a deep understanding of the environments where companies operate. As a result, we provide unique insights into our clients’ businesses, operations & consumer needs, helping Metis to become the trusted partner in meeting increasing consumer expectations for companies around the world.

Metis is driven by its human resource, supported by technology. Our people are dedicated professionals, trained individuals from diverse array of expertise with hundreds of years of combined experience in the Travel and Aviation sectors.

We are a people-centric business that is flexible and responsive, results driven, energetic and passionate. Our people genuinely care about your customers, and your organization, because they work in an operations culture that promotes leadership, fosters individual potential and rewards performance. 

Your business, with our people. We take the time to understand your products and services, your brand values, objectives and the customer experience you want to deliver.

We at Metis only recruit industry experienced people which means our customers are working with knowledgeable and well trained team members.

We have invested significantly in customer care and data processing technologies to build a service delivery environment to provide high quality to our clients.

Metis culture reflects our corporate values. These define our behavior as a company, emphasize teamwork and innovation and inspire our people.

Trustworthy
Deliver services we believe in for a fair price and which add value to our clients. We are authentic and trustworthy.

Approachable
A straight talking, no-nonsense approach to our work.

Innovative
Constantly evolving technical and service learning improvements. We encourage each other to think big, take risks, and make an impact on the future.

Quality executed with excellence
Focused, disciplined & continuously strive for exceptional results.

Our guiding principles

• We work as a team, understanding our clients’ needs locally but leveraging our multinational capabilities and scale.

• We encourage the spirit of entrepreneurship and innovation.

• We are efficient, agile and streamlined to create value for our clients.

• We put passion into everything we do, motivated by the desire to be better, with the ambition to achieve our goals.

• We are disciplined financially and operationally.

• We are proud to build a great place to work