Expert Solutions Tailored to Your Business Needs
Industry Expertise
Our team of experts brings deep industry knowledge in areas like travel, airlines, hospitality, finance, cryptocurrency, &
e-commerce.We are here to provide back-office support.
Customized Solutions
We customize our services to fit your business needs, ensuring maximum efficiency and impact. Through a detailed consultation, we understand your processes and create a tailored solution.
Client-Centric Approach
We collaborate with you to understand your challenges and deliver solutions that drive your success.
Backstory
At Metis BPO, we’re all about being a true partner to your business, not just an outsourcing provider. We get that every business is different, which is why we focus on creating solutions that are tailored to fit your unique needs. Whether you’re just starting out or scaling up, we’re here to grow with you, adapting to your challenges and goals every step of the way.
What sets us apart is how we work with you—we don’t just take on tasks, we think alongside you, offering ideas and support to help your business thrive.
Meet Our Team
Marco Dharmajaya
Commercial Director
Marco had 12 years of experience in various manufacturing industries prior to his involvement in the IT sector. He champions data and process transformations and is currently the commercial director at Metis. His cross-functional background helps strategize key aspects of solutions building for the outsourced process until commercial implementations.
Arief Firmansyah
Head of Business Operations
With 15 years of combined experience in the Travel, Hospitality, and BPO industries, Arief leads as the Head of Business Operations. His responsibilities include overseeing divisions such as data management, contact centers, and ticketing, as well as managing relationships with key clients and partners.
Dimas Apriadi
Operations Coordinator
Dimas, the Operations Coordinator at Metis since 2016, contributes his extensive 8-year experience in the BPO industry to the team. He works closely with his colleagues to uphold service level agreements and improve overall team performance.
Companies that trust us
and many more…
Our Services
BPO for Travel Companies
We help Online Travel Agents, Tour Operators, Airlines & Cruise Lines as well as Corporate Travel Management
BPO for Hospitality
We can assist organizations such as Hotel Chains, HORECA & Cruise Line Operators
BPO for E-commerce
We help Marketplace, B2C and B2B and Service Based Ecommerce companies
BPO for KYC Processes
We help Banks & Financial institutions, Fintech Companies, Insurance & Telecommunications companies
BPO for Data Entry Processes
We help with data-entry services for Healthcare, Financial Services,
Manufacturing, Logistics &
Transportation companies
BPO for Back-Office Support
We support any company with significant back-office demands
Some of Our Recent Work
Metis BPO Case Study on
Pre-Flight Check Services
Discover how our innovative Content Digitization Service overcame the toughest challenges in data accuracy, system limitations, and continuous service coverage, even during weekends and Indonesian public holidays. This case study reveals our effective strategies to achieve 25% increase in productivity. Download now to learn how we turned these obstacles into success stories and how your business can benefit too.
Download Case Study
A Metis BPO Case Study on KYC Content Digitization Services
Struggling with onboarding new recruits, managing a surge in pre-flight change requests, and balancing cost-effectiveness with workload volume? Our latest case study dives into how we addressed these challenges, streamlined booking reissuance processes, and ensured seamless operations even during high inbound messaging peaks. Download now to discover how these solutions can benefit your business.
Download Case Study
Metis BPO Case Study on Inbound/Outbound Customer Care Services
Facing challenges like high agent turnover, surging email volumes from booking cancellations, and lengthy resolution times? Our latest case study reveals how we tackled these issues head-on, improving customer care performance, reducing response times, and boosting customer satisfaction. Download now to discover the strategies that can transform your customer care experience.
Download Case Study
Speak to a BPO Consultant Today
Our BPO consultants are ready to help and listen to any of your business process requirements.